| Support Category: N/A |
Specialist Notes: |
IMPORTANT! The ticket escalation process is a bit different for AACN LearnCenter. Once a ticket is created in FreshDesk, we do not forward an email to the administrators. Tickets within FreshDesk need to be escalated to the admins using this SmartSheet Form. If you need help filling out the form, please review this guide. |
NOTES FOR TICKET PROCESSORS! Once you've submitted the form, add a private note: "Escalation sent via the SmartSheet". Then send the Update after Escalation | Send to User SR to the user and close the ticket. |
| Standard Response: |
