Client Information 6

• Client Information
• System Requirements
• Mobile Devices
• Screenshot Requirements
• IT Helpdesk

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Login Related 2

• Login Request
• Login Inquiry

Account Related 7

• Account Information Incorrect
• No Account | Site Managers (Power User)
• No Account | Learners (User)
• Reactivating Accounts
• Deactivating Accounts

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Training Related 5

• LMS Navigation
• Site Managers
• eLearning
• ILT/ VILT
• Certificates

Specific Training 5

• eLearning Description & Issues Known
• AACN Knowledge Assessment Tool (AKAT) | Assessment & Reports
• (ECMO) AACN and The Institute for Extracorporeal Life present - The ECMO Course
• (Pharmacology) AACN Acute & Critical Care Pharmacology
• NTI Video Conference

Non-LMS Related Inquiry 3

• Site Managers
• Salary Inquiries
• Individual Purchases

Ticket Processing 2

• AACN Ticket Process | Escalation to Admins
• Update after Escalation | Send to User