| Support Category: Certificate Issue |
| Specialist Notes: |
IMPORTANT! Please DO NOT provide users with direct links to claim CEs! This is to avoid the sharing of links with users who haven't completed modules. Should a user report receiving an error message when trying to log in to aacn.org to complete the evaluation for claiming their CE (see image below), please provide the following response with troubleshooting instructions.
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| Standard Response: |
We apologize for the difficulty you’re experiencing while trying to claim your CE. To resolve this issue, could you try logging out of your AACN LearnCenter account? Then, log back in and try to claim the CE again.
