The Customer Care Department that handles inquiries/requests/issues with purchases made by individuals. These customers do not have an AACN LearnCenter account or a site manager. They pay for the content themselves.

•  If they want to purchase seats or have inquiries about purchasing seats, then escalate – see Purchasing Seats for eLearning.
• If they’ve already purchased seats, and you’ve confirmed it was an individual purchase, then please redirect the learner with this response.

If you’re not sure if it’s an individual purchase, you can request the following information:

1. If you’re not locating an account, let the user know and ask to verify the email address and name on his/her account.
2. Request the link the user is using to access the course.
3. Request a screenshot of the course launch page or where it’s being accessed.
4. Confirm whether the purchase was made by the facility/hospital or did the user make the purchase on his/her own.

Unfortunately, we’re unable to assist with individual purchases. In this case, kindly reach out to AACN’s Customer Care Department:

Phone number: 800-899-2226

Time: Monday – Friday at 8:15 AM - 4:30 PM PT

They’ll be able to provide further assistance regarding your purchase and access to your training.