The Customer Care Department that handles inquiries/requests/issues with purchases made by an individual, not a hospital. These customers do not have a AACN LearnCenter account or a site manager. They pay for the content themselves. For this type of purchase, please redirect the learner with this response.

After reviewing your inquiry, we’ve identified that you made an individual purchase. For individual purchases, kindly reach out to AACN’s Customer Care Department:

Phone number: 800-899-2226

Time: Monday – Friday at 8:15 AM - 4:30 PM PT

They’ll be able to provide further assistance regarding your purchase and access to your training.