Support Category: Login Request


Specialist Notes:


If a Learner (User-Level) does not receive the password reset email after utilizing the ‘Forgot your password?’ link, we can manually reset the password.


INTERNAL USE ONLY!
Please do not provide this information to end-users; this is for internal use only!


For further assistance with manually resetting a password in Docebo, you can utilize the Docebo | How to Process a Manual Login Request? user guide. This option is not available for ‘Power User-Level’ accounts. 



HOW SHOULD WE ASSIST?

We do not generate a password using FreshDesk. Instead, create it using this format: 
  • $Password[ADD RANDOM 3 NUMBERS]. For example, $Password753.
Once you’ve updated the password, you can provide it in chat!


Standard Response:


Thank you for waiting while I processed your password reset! To log in to your account, please use the following credentials:

Login URL: http://learn.aacn.org or https://aacn.docebosaas.com/
Username: [ENTER USERNAME]

Temporary Password: [ENTER TEMPORARY PASSWORD]

Once you submit your credentials, you will be prompted to update your password.