Support Category: Certificate Issue


Specialist Notes:


The RN CE is functioning as expected but, the Non-Nurse (MD, DO, NP, PA, RT, or CCP) CE is not. Upon completing the content, the learner that selects MD, DO, NP, PA, RT, or CCP is not directed to the page; see image below.


For these reported, please create a ticket to be escalated so that the administrators can maintain a list of those affected.


Standard Response:


Thank you for contacting End-User Support.


At this time, the Non-Nurse (MD, DO, NP, PA, RT, CCP) CE course is not functioning as intended. Please be assured that the administrators are already aware of the issue and are actively working with the course provider to resolve it.


While we do not yet have an estimated time for resolution, we will be creating a support ticket to escalate this matter on your behalf. Kindly allow me a moment to submit the ticket and ensure your concern is properly documented.