| Support Category: N/A |
| Specialist Notes: |
When collecting screenshots, kindly ensure that your screenshot meets the following requirements:
1. Displays the entire browser window, which should include the URL address bar/link.
2. It should include the title of the lesson and the page number of the eLearning.
For course completion issues and requests:
3. Obtain a full screenshot of the results page or the "Get CE" button showing on the page.
4. In a lot of courses, there are "print reports" with the score, time stamp, and other information. If a learner can provide this to us, this would be great.
IMPORTANT! If a user is having trouble providing a screenshot, you can proxy - as a last resort. |
| Standard Response: |