Support Category: N/A


Specialist Notes:


When collecting screenshots, kindly ensure that your screenshot meets the following requirements:

1. Displays the entire browser window, which should include the URL address bar/link.
2. It should include the title of the lesson and the page number of the eLearning.

For course completion issues and requests:


3. Obtain a full screenshot of the results page or the "Get CE" button showing on the page.

4. In a lot of courses, there are "print reports" with the score, time stamp, and other information. If a learner can provide this to us, this would be great.


IMPORTANT!


A cropped, partial, blurry, or small image may exclude key elements (such as URL bar, navigation menu, error messages, or progress indicators) that help identify the root cause of an issue.

If a user is having trouble providing a screenshot, you can proxy - as a last resort.


Standard Response: