| Support Category: Course Progress Issue |
For users reporting courses being frozen or not able to move forward, we would like you all to collect a screenshot first. It is mainly to determine if troubleshooting is necessary.
IMPORTANT!
There is a known embedded issue where troubleshooting cannot resolve and it must be escalated - see Course Embedded in Feedback Window SR. Once you've ruled out the embedded issue, you can proceed with troubleshooting as normal. |
Would you be able to provide a full screenshot of the page where you’re getting stuck? This can help us identify what may be causing your issue.
