If EPCCO or ENCCO is expired/locked, a user will not be able to retrieve his/her CE certificate since it can only be accessed through the course. In this case, you will need to create a ticket to request a copy of the certificate to be sent to the user.

Currently, your course is locked because the expiration date has passed. You will not be able to access the built-in CE Certificate. However, we can submit a request, to have a copy of your CE Certificate sent to you. Please hold while I create a ticket for this request.