Support Category: User Account | Account Info Update Request Specialist Notes: Users can update the information listed below on their end. If they a...

Support Category: User Account | No Account Specialist Notes: Site manager accounts (Power Users) are created by AACN ECCD during the branch (site) ...

Support Category: User Account | No Account Specialist Notes: Learner (Users) accounts are manually created by account Power User(s), redirect the u...

Support Category: User Account | Inactive Account Specialist Notes: Kindly create a ticket to escalate a request to reactivate an account. Please in...

Support Category: User Account | Deactivation Request Specialist Notes: Kindly create a ticket to escalate a request to deactivate an account. Pleas...

Support Category: Transcript | Merge Specialist Notes: User accounts need to stay with their facilities. If a nurse transfers or switches to another...

Support Category: User Account | Locked  Specialist Notes: IMPORTANT! If an expiration date is listed on an account, the user will not be able ...